Refund Policy

Thank you for shopping with us. We appreciate your business and want to ensure you understand our refund policy before making a purchase.

Digital Products Refund Policy

Due to the nature of digital downloads, all sales are final. Once a digital product has been purchased and made available for download, we are unable to offer refunds, exchanges, or cancellations. Digital goods cannot be “returned” in the traditional sense, as you retain access to the files after download.

Why We Have This Policy

Digital downloads are delivered instantly upon purchase completion. Once you have access to download the files, we cannot revoke or retrieve the product. This policy protects us from unauthorized use and distribution of our digital content.

Before You Purchase

We encourage you to:

Coaching Services Refund Policy

General Policy

All coaching program payments are non-refundable. This includes but is not limited to:

Payment Plans

If you are on a payment plan, you remain responsible for all payments through the end of your chosen program duration (4, 8, 12, or 24 weeks). Early termination does not release you from your payment obligations.

Limited Refund Exceptions

Refunds are ONLY available under the following two circumstances:

Exception 1: Emergency

You may qualify for a partial refund if you experience a documented emergency that prevents meaningful completion of the program.

Qualifying emergencies include:

Requirements:

Refund amount: 50% of your total program cost, minus any services already received

Exception 2: Bereavement

You may qualify for a partial refund if you experience the death of an immediate family member (spouse, child, parent, or sibling).

Requirements:

Refund amount: 50% of your total program cost, minus any services already received

How Refunds Are Calculated

When a refund exception applies, the refund is calculated as follows:

  1. Total program cost (as listed in your signed agreement)
  2. Minus 50% (you receive half, we retain half for program setup and commitment)

What You Keep

If you receive a refund under either exception, you retain permanent access to:

Non-Qualifying Circumstances

The following do NOT qualify for refunds:

Late Cancellations and No-Shows

Sessions canceled with less than 24 hours’ notice or no-shows are forfeited with no makeup session or refund. If you forfeit 3 or more sessions, your coaching agreement may be terminated without refund.

Alpha Reading Services Refund Policy

General Policy

All monthly alpha reading payments are non-refundable once processed. This includes but is not limited to:

Cancellation Terms

You may cancel your alpha reading subscription at any time. Cancellations take effect at the end of your current billing cycle. You will retain access to submit materials and receive feedback through the end of the paid period, but no refund will be issued for the remaining days in that billing cycle.

To cancel, please contact us via email at services@marliteraryservices.com at least 24 hours before your next billing date.

Limited Refund Exception – First Payment Only

If you cancel within 7 days of your initial signup AND have not yet submitted any manuscript materials for review, you will receive a full refund of your first monthly payment. Once you have submitted materials, this exception no longer applies.

Emergency and Bereavement Exception

In cases of documented emergency or bereavement (death of an immediate family member), you may qualify for a refund of your current month’s payment only. This does not apply to previous months already billed. You must provide written notice and appropriate documentation within 7 days of the emergency or bereavement.

Qualifying emergencies include:

Refunds under this exception are granted at MAR Literary Services’ sole discretion and are limited to 50% of the current month’s payment.

Non-Qualifying Circumstances

The following do NOT qualify for refunds:

Charge Back Policy

Our Commitment to Fair Business Practices

At MAR Literary Services, we are committed to transparent business practices and clear communication. We believe that any concerns about our services should be addressed directly with us before initiating a chargeback with your bank or credit card company.

What Is a Chargeback?

A chargeback occurs when you dispute a charge with your bank or credit card company instead of contacting us directly to resolve the issue. Chargebacks are intended for cases of fraud or unauthorized transactions, not for service disputes or buyer’s remorse.

Our Chargeback Policy

Chargebacks are strictly prohibited and constitute a breach of your agreement with MAR Literary Services.

By purchasing our services or products, you agree to:

  1. Contact us directly with any concerns, questions, or disputes about charges
  2. Allow us a reasonable opportunity (5-7 business days) to address and resolve your concern
  3. Not initiate a chargeback without first attempting to resolve the matter with us

Consequences of Filing a Chargeback

If you file a chargeback instead of contacting us directly, the following will occur:

Immediate Actions:

Account Termination:

Legal and Financial Consequences:

What Constitutes an Invalid Chargeback?

Invalid chargebacks include disputes for:

Valid Reasons to Contact Your Bank

You should contact your bank or credit card company if:

However, please contact us first – most billing errors can be quickly resolved through direct communication.

How to Resolve Billing Disputes

If you have any concerns about a charge, please:

  1. Email us at legal@marliteraryservices.com with:
    • Your name and account information
    • Description of the charge in question
    • Explanation of your concern
    • Any supporting documentation
  2. Allow 5-7 business days for us to review and respond
  3. Work with us to find a fair resolution

We are committed to resolving legitimate concerns fairly and promptly. Most issues can be resolved through simple communication.

Documentation and Evidence

In the event of a chargeback dispute, we maintain comprehensive documentation including:

This documentation will be provided to your financial institution to contest invalid chargebacks.

Our Promise

We will always:

We ask that you extend us the same courtesy by contacting us directly before initiating a chargeback.


Questions?

If you have any questions about this refund policy, please contact us before making your purchase.

Email: services@marliteraryservices.com, legal@marliteraryservices.com, hello@marliteraryservices.com

Phone:

Address: 2165 Nolte Rd, Unit 1023
St.Cloud, FL 34772 USA

By completing a purchase on our website, you acknowledge that you have read, understand, and agree to this refund policy. And that MAR Literary Services is not responsible to provide any refunds based on this, and any other refund policy on this website.

For more information please read our Disclamers, Privacy Policy and Terms & Conditions documentation., located through the links on the footer under the heading Legal.